We at PharmacyDirect want your online experience to be enjoyable, simple and successful. So we have created an ordering, shipping and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at our CONTACT US  page which is the fastest way. Or you can call 888-488-9635.

Most credit and debit card orders are shipped on the same business day. Mail or Fax orders are shipped once payment is received.

The shipping choices for online orders shipped within the United States and internationally are USPS First Class and Priority Mail, We will be switching to UPS in a few months. We try to ship all orders within 24 business hours.

Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.

Below are the shipping options and the associated Shipping & Handling Charges

Local Shipping & Handling

United States of America

Please note: If you choose the FedEx - No Signature Required shipping method, you are authorizing FedEx to leave your package at the shipping address provided and are aware that neither Native Remedies nor FedEx is responsible for any packages after they are delivered.

Please note: PharmacyDirect reserves the right to change the shipping method at its own discretion and expense. PharmacyDirect is not responsible for delays caused by weather or other natural disasters.

International Shipping & Handling

Canada

For all Canadian shipments, PharmacyDirect will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.

PharmacyDirect will not be held liable for any customs duties or taxes that arise from your local customs office. PharmacyDirect will also not be held responsible for any additional fee the local carrier in your country may charge.

Please note: We recommend that you choose a shipping method which can be tracked. For non-tracked methods of shipping, Native Remedies will not be responsible for lost shipments.

All Other Countries

Please note that customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country's policies. Because of increased vigilance in Germany, we no longer ship to Germany.

Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. PharmacyDirect will not knowingly ship any products to any countries that may require any type of license. PharmacyDirect will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. PharmacyDirect will not be held liable for any customs duties or taxes that arise from your local customs office. PharmacyDirect will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.

Please note: PharmacyDirect reserves the right to change the shipping method at its own discretion and expense. PharmacyDirect is not responsible for delays caused by weather or other natural disasters.

Also Note

USA Overnight Shipping & Handling - Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours. We do not ship orders on Saturdays or Sundays. A signature may be required for FedEx and UPS deliveries.

Back Orders

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Ordering Methods

Order Status and Returns

You can check your order status online 24/7

Payment Options

On-line orders can be paid by credit card, debit card. We accept the following credit cards: VISA, MasterCard, American Express and Discover. We also accept most bank VISA or MasterCard debit cards. Orders sent via mail can be paid by credit card, cashier's check or money order